Frequently Asked Questions

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In the fashion industry, vinyl refers to a type of synthetic material made from polyvinyl chloride (PVC). It is known for its glossy, shiny, and sleek appearance, similar to patent leather. Vinyl is often used in the creation of various fashion items, including clothing, handbags, shoes, and accessories, due to its high-quality, durable, and eye-catching properties. Its bright colors and waterproof nature make it a popular choice for creating bold and vibrant designs that stand out in the crowd.

Yes, it can. Vinyl is a widely used synthetic material in the fashion industry due to its high-quality, durable, and eye-catching properties. While vinyl is not biodegradable, it can be recycled through specialized processes. Proper recycling of vinyl products helps minimize their impact on the environment and contributes to a more sustainable approach. As we continue to explore eco-friendly alternatives and advancements in recycling technology, we are committed to ensuring responsible usage and disposal of vinyl materials to reduce our environmental footprint.

Vinyl is generally considered vegan-friendly because it is a synthetic material made from chemicals and does not involve the use of animal products or by-products in its production. Unlike materials like leather or suede, which come from animal hides, vinyl is a man-made material and does not involve any animal exploitation.

Spot Cleaning:For minor stains or spills, use a soft, damp cloth to gently blot the affected area. Avoid excessive rubbing, as it may damage the vinyl or linen.

Mild Soap Solution:For more stubborn stains, create a gentle cleaning solution using lukewarm water and a mild liquid soap or detergent. Dip a clean cloth into the solution and gently wipe the stained area.

Rinse and Pat Dry:After cleaning, rinse the cloth with clean water and gently wipe away any soap residue from the bag. Use a separate dry cloth to pat the bag dry. Avoid soaking the bag or letting water penetrate the internal lining.

Air Dry:Allow the bag to air dry in a well-ventilated area, away from direct sunlight or heat sources. Ensure both the vinyl and linen lining are completely dry before using the bag again.

Avoid Harsh Chemicals:Refrain from using harsh chemicals, bleach, or abrasive cleaners on the vinyl or linen lining, as they may cause damage or discoloration.

Prevent Excessive Moisture:Keep the bag away from prolonged exposure to moisture or rain. If the bag does get wet, promptly dry it as mentioned above.

Storage:When not in use, store the bag in a cool, dry place, preferably in a dust bag or cloth to protect it from dust and potential scratches.

Test Cleaning Solution:Before cleaning the entire bag, test the cleaning solution on a small, inconspicuous area to ensure it does not cause any adverse effects.

Professional Cleaning:If the bag requires more extensive cleaning or has significant stains, consider seeking professional cleaning services that specialize in handling vinyl and linen materials.

By following these basic cleaning instructions, you can maintain the pristine appearance of your vinyl bag with an internal linen lining, prolong its lifespan, and enjoy it for many stylish occasions to come.

No, vinyl is not biodegradable. Vinyl is a type of plastic, specifically polyvinyl chloride (PVC), which is known for its durability and resistance to decomposition. Unlike organic materials, such as paper or plant-based fabrics, vinyl does not break down naturally through biological processes.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty | Returns | Refunds

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.